Pick n Pay refutes customer data was uncovered online despite ‘glitch’

Pick n Pay, a retailer has denied that its customers’ information was exposed online, but has admitted that a glitch revealed customer delivery tracking links.

This follows a MyBroadband report that the personal information of customers who use the retailer’s delivery service was leaked online. According to the report, sensitive information such as photos, names, and addresses was available on the website of Pick n Pay’s delivery partner, Dawn Wing. Pick n Pay told Fin24 in a written response on Thursday that customers receive a unique encrypted link via SMS to track their orders.

“Last week our logistic partner experienced a small glitch which meant a link could be temporarily accessed if the correct sequence of numbers were known. No customer data was published online anywhere, and, as soon as our delivery partner was made aware of this issue, it was immediately fixed,” said Pick n Pay.